This is now the email processing method of choice by Microsoft, with the Email Router now deprecated and the Outlook add-in deemed old technology.
With Server-Side synchronization, you can centrally manage mailboxes, server profiles, configure email for users or queues, and track email processing errors. Server-Side Synchronization is used to set up email processing in Dynamics 365 by connecting with an Online or On-Premise Exchange Server for incoming or outgoing email. What is the Dynamics 365 App for Outlook? By Skylar Shonblom, CRM Technical Consultant, Arbela Technologies What is it?